Direct Return To Merchant/Seller.
It allows the buyers to directly return the item to the seller. It promotes faster resolution and communication between both buyer and seller. We strongly encourage you to communicate with your seller before applying for a return.
Upon receiving and inspecting your purchase, you can apply for returns before your payment is released to the seller. Payment will only be released to the seller once you tap on "Order Received” or when Boot Guarantee period ends.
Do my shipping fee will be refunded ?
Of course Yes, shipping fee paid during your purchase will be refunded if all of your products from the order are being returned and refunded.
However, if only a few of your products from the order needs to be returned and refunded, then the shipping fee paid during your purchase will not be refunded.
Can the boot's seller reject my cancellation request? If yes, can I submit another cancellation request?
The merchant/seller has the right to reject your cancellation request if the order has already been processed. After the seller rejects your cancellation request, the order will proceed to shipping as per usual. Please take note that this only applies to cancellation requests subject to seller’s approval – instant cancellation will be processed immediately.
No.You can request for cancellation only once for every order. It means, once your request is rejected or withdrawn, you would not be able to submit another cancellation request for the same order.
What about damaged packages?
If the product is found to be damaged you need to report the case within 24 hours of receipt via our website Boot.com.my. We will hold the payment until the case is solved. Under "Reason”, choose "I received product with physical damage.” and click "Submit”.
Upon submitting your Return/Refund Request, please contact the seller via Boot chat and share the pictures of the damaged external packaging and product.
If the seller agrees to refund, we will refund the amount to the buyer. If the seller rejects the refund, our Dispute Team will contact you for evidence. Please ensure that you have taken photos and videos of the damaged packaging and product(s).
Do not tap "Order Received” until you have checked all products in the package and you are satisfied with the condition of the products.
How long does it take to get my refund?
All refunds will be process the next working day. Credit card payments will be refunded to the respective credit card and it takes around 7-14 working days for processing depending on the banks.
Online payment and Bank transfer payment methods will be refunded to your Boot Wallet!
Alternatively, please reach out to our customer service at firstname.lastname@example.org (Monday to Sunday - 9.00am until 8.00pm, including Public Holidays) for further assistance.
For which reasons can i return and ask for refund?
You can apply for a return with the following reasons:
I did not receive the product(s).
I received incomplete product(s) (e.g. missing items)
I received the wrong product(s) (e.g. wrong size, wrong colour, different product).
I received product(s) with physical damage (e.g. dented)
I received faulty product(s) (e.g. malfunctioned, cannot be used)
I received counterfeit product(s)*
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