1.This Return and Refund policy is only be applicable for Online Purchase.

2.Should there be any discrepancy of products delivered and Customer wishes for return and refund or exchange, Customer need to notify Customer Service by phone 013.2733.614 or email to report on the products upon 3 days of receiving the goods.

3.Return & Refund of Products can be arranged under the following reasons:

  • If the products delivered is in damaged or defective condition; or
  • If the products is near expiry or expired; or
  • If the product is different from the Order delivered. Products for return or refund shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.

4.The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches our store. IRFA.COM will not be liable for any loss or damage to the Product prior to the Product received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.